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Bringing balance to the workplace

New Horizons Team Development & Organizational Learning
New Horizons

Team Development

Strong, effective and well functioning teams are part of a culture of trust and collaboration which are key elements for the attraction and retention of present and future employees.

In today’s world, team-based work has become the norm in most organizations. The key to a successful organization lies in the effective functioning of its teams.  In theory, team work sounds like a simple enough concept, so:

Why is it that so many teams struggle to make decisions,
resolve problems and generally meet goals in an efficient way?

The many different types of personalities within a group define the complexities within each team.  Everyone has their own unique communication style, way of learning, dealing with conflict, and many other personal attributes; therefore, it is no wonder that many teams end up spinning their wheels, resulting in a loss of efficiency and productivity. 

It must also be noted that strong, well functioning teams are often a sign of a strong organizational culture. Our goal is to help you understand how your team/group works and which processes hinder or enhance your daily functioning, as well as collaborating with you to develop strategies for effective team/group functioning.

Using participative and collaborative methods, we will guide your team through the change process in order to develop, understand and effectively deal with the following:

  • The effects of group dynamics on the team’s functioning
  • Decision making and problem solving
  • Diversity of people and its impact on a team
  • The importance of a team/group vision and alignment of goals
  • Communication patterns

Organizational Learning

Being able to tap into and draw on the collective knowledge that exists within an organization is key to growth and the development of a competitive edge.

“Workers today must be equipped not simply with technical know-how but also with the ability to create, analyze, and transform information and to interact effectively with others.”
Alan Greenspan
Former Chairman, Federal Reserve Board

Case scenario:

Company X had been doing very well for over twenty years.  They weathered several economic downturns and continued to move forward, increase revenue and expand.  Over the past two years, three of their key executive management team members have retired after twenty years of loyal service.  Two of their operations staff has also recently retired and several people from marketing and sales have left for greener pastures.  Now several of the most senior operations staff are due to retire in the next 18 months.  The business is not running as smoothly as it once did.  Customer complaints have increased by 38% and the severity of those complaints seems to have escalated.  Revenues have declined by 15% and it looks like the slide will continue. The C.E.O. wonders if the gap left by his experienced and loyal staff is the reason for this disruption in the business. 

Will the soon-to-retire staff augment the upheaval and stress now being felt by the others on the team?  What did the vacating staff know that the employees who remain don’t? How can this business continue to keep and enhance its market position and edge?

An organization that is able to develop a strong learning strategy across its teams/units is much better placed to exist in today’s competitive environment.  Cross-functional learning amongst team members, units, and departments is vital to remaining innovative, creative and viable.  Many organizations do not reap the benefit of the collective knowledge that exists within its whole.  This can lead to a myopic view which leads to limited thinking and innovation.

How can an organization ensure that it is benefitting from the pooled knowledge and talent that exists within?  How can an organization ensure that as baby boomers leave the workforce their years of knowledge do not also walk out the door?

New Horizons will work with you to develop:

  • Cross-functional learning forums: these groups are made up of a variety of people from across the organization that comes together to strategize, problem solve and innovate.  The frequency and length of their meetings will be determined by the needs of the group.
  • Innovate transfer of knowledge repositories: Using a variety of technology and paper based tools and other forums we will develop ways to share best practices, lessons learned and stories of success.
  • Mentoring and peer innovation programs: Working with the existing talent of your organization we will work with you to create “mastermind” strategies that work in either one on one or group scenarios.  The goal is to allow both new and existing employees an opportunity to tap into the wealth of knowledge and experience of colleagues.

For more information on our organizational learning and team development strategies and programs, please contact us at .

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